Terms of Service

Effective date: September 29, 2026

These Terms of Service ("Terms") are an agreement between you and Levitate Growth LLC ("Levitate", "we", "us") that governs your use of Bid Levitate, our RFP response platform, and our website (together, the "Service"). By creating an account or using the Service you accept these Terms. If you use the Service for an organization, you confirm that you can bind it, and "you" includes that organization.

1. The Service

Bid Levitate helps you analyze RFPs, decide whether to respond, and generate proposal documents and slides. Features and monthly usage limits depend on your plan, as shown on our pricing page. We may improve, change or retire features, and we will give reasonable notice of changes that materially reduce what your plan includes. The Service is intended for business use by people aged 18 or older.

2. Your account

• Give us accurate information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials secure. We recommend turning on two-step verification.
• Tell us promptly if you suspect unauthorized use of your account.
• You may not share an account across people beyond the seats your plan includes.

3. Plans, billing and cancellation

• Subscriptions. Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. Prices are in US dollars and exclude taxes, which we add where required.
• Price changes. We will give at least 30 days' notice before a price change takes effect for your next renewal.
• Cancellation. You can cancel at any time from Billing in your account settings. Your plan then stays active until the end of the period you have paid for, and you can resume it before then.
• Deleting your account. Deleting your account cancels any active subscription immediately, with no refund for the unused part of the period. If we cannot cancel the subscription, the account is not deleted and you can try again or contact us.
• Refunds. Except where the law requires otherwise, fees are non-refundable and we do not give refunds or credits for partial billing periods.
• Failed payments. If a payment fails we may retry it and, if it stays unpaid, downgrade or suspend your paid features.
• Usage limits. Limits such as the number of RFP screenings and proposal generations per month apply according to your plan. The free plan may be changed or withdrawn on reasonable notice.

4. Your content

You keep all rights in the RFPs, files, company information and other content you submit, and in the outputs generated for you ("Your Content"). You give us a limited, non-exclusive licence to host, copy, process and transmit Your Content, including by sending it to our AI providers, only as needed to provide and secure the Service for you.

You promise that you have the rights needed to submit Your Content and that it does not infringe anyone's rights or break the law. Do not submit classified information, or information whose handling is restricted by law or contract, such as export-controlled data, controlled unclassified information (CUI) or protected health information, unless we have agreed in writing to handle it.

5. AI-generated output and your responsibility

Analyses, fit assessments, proposals and slides are generated by AI and may be incomplete, inaccurate or out of date. They are drafts to help you, not legal, financial or professional advice.

• You must review every output and check it against the RFP's requirements before you rely on it or submit it.
• You are solely responsible for what you submit to a buyer, including statements about certifications, clearances, registrations, business-size or set-aside status, pricing, references and past performance. Do not submit a statement you have not verified.
• We do not guarantee that any bid will be shortlisted or won, and outputs may be similar to outputs generated for others.

6. Acceptable use

You agree not to:

• break the law or infringe others' rights through the Service;
• upload malware, or attempt to probe, scan, disrupt or bypass the security or limits of the Service;
• access the Service by automated means other than the interfaces we provide, or overload it;
• resell, sublicense or provide the Service to third parties, or use it to build a competing product;
• use the Service to submit deceptive or fraudulent bids, or to mislead a buyer.

7. Our rights

The Service, including its software, design and branding, belongs to Levitate and its licensors and is protected by law. We give you a limited, non-exclusive, non-transferable right to use it during your subscription, subject to these Terms. If you send us feedback, you allow us to use it without restriction or payment.

8. Third-party services and leads

The Service relies on third parties such as Stripe and AI providers, and its Leads feature shows opportunities gathered from public listing websites. We do not control those sources and do not guarantee that leads are accurate, current or open. Always confirm details with the issuing agency.

9. Availability and support

We work to keep the Service available but do not promise uninterrupted or error-free operation, and we may perform maintenance. Support is provided as described for your plan. A service-level commitment applies only if it is part of your plan or a written agreement with us.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms, if your payment is overdue, or if needed to protect the Service or other users, and we will try to give notice where practical. Sections that by their nature should survive termination, including those on Your Content, disclaimers, liability, indemnity and governing law, will survive. What happens to your data on deletion is described in our Privacy Policy.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service or its outputs will be accurate, complete, uninterrupted or error-free, or will result in any contract award.

12. Limitation of liability

To the fullest extent the law allows, Levitate and its affiliates, owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, contracts, bids, data or goodwill, arising from or related to the Service or these Terms, even if advised of the possibility. Our total liability for all claims relating to the Service or these Terms will not exceed the greater of the amount you paid us in the 12 months before the event giving rise to the claim and US$100.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or willful misconduct. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

13. Indemnity

You will defend and indemnify Levitate and its affiliates, owners and employees against third-party claims, and resulting losses and reasonable costs, arising from Your Content, your bids or submissions made using the Service, or your breach of these Terms or misuse of the Service. We will tell you promptly of a claim and cooperate reasonably at your expense.

14. Governing law and disputes

These Terms and any dispute arising from them or the Service are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Before starting a formal proceeding, each party will try in good faith to resolve the dispute informally for at least 30 days after written notice. Subject to that, the state and federal courts located in New York County, New York have exclusive jurisdiction, and each party consents to them. Either party may seek urgent injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. General

• Entire agreement. These Terms, with our Privacy Policy and any written agreement we sign with you, are the whole agreement about the Service.
• Changes. We may update these Terms. We will change the effective date and, for material changes, give you at least 30 days' notice in the Service or by email. If you keep using the Service after the change takes effect, you accept the updated Terms.
• Severability and waiver. If a provision is unenforceable, the rest stays in effect. Failing to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may notify you by email to your account address or in the Service. You may notify us at the email below.

16. Contact us

Questions about these Terms? Email bid@levitate.works, use our contact form, or write to: